If your order is incorrect or damaged, please call or email us and we’ll do our best to rectify any problems as quickly as possible.
Wrongly Supplied Products
Please inform us within 48 hours from the date of the goods received, if any items incorrectly supplied. We will then arrange collection and either provide a refund to the same payment card as used to place the order or send replacement correct items as soon as we receive the goods.
Defective or Damaged Products
If the products received are thought to be defective or damaged in some way, the products may have to be returned to Alan Elliot Butchers. If this is the case, this must be before the Use By date of the products. If the goods are found to be faulty or defective, we will offer a replacement or a full refund and in either case we will refund your postage costs.
Right To Cancel
Your right to cancel starts at the time of placing the order, as all of our products are food and therefore perishable, your right to cancel ceases at the point of dispatch.
Guarantee of Quality
If you are not completely satisfied with any products you receive from Alan Elliot Butchers, please tell us and we will credit your account with the value of the products.